Refund Policy At Vortexium, we strive to deliver the highest-quality virtual experiences, game content, and services. Every world, mission, and upgrade is designed to immerse and inspire. However, we understand that occasionally, things don’t go as planned — which is why we offer a fair and transparent refund policy for our users. By making a purchase on our platform, you agree to the terms outlined below. 1. General Refund Conditions Due to the nature of digital content and instant delivery, most purchases made on Vortexium are non-refundable once accessed or used. This includes: Access passes to VR game worlds or missions Avatar customization items (skins, emotes, gear) In-game currency or bundles Tickets to time-limited events or tournaments However, under specific conditions, a refund may be requested and granted at our discretion. 2. Eligibility for Refund You may be eligible for a refund if all the following conditions are met: The purchase was made within 14 days of the refund request The content has not been launched, used, or consumed in any way The item was purchased directly from the Vortexium platform (not through third-party resellers) There is a technical fault or defect in the purchased content that prevents its use and no viable fix is available If your request meets these criteria, we will review it promptly and may issue a full or partial refund depending on the situation. 3. Non-Refundable Situations Refunds will not be issued in the following cases: Change of mind or accidental purchase after use User failure to meet hardware or connection requirements Content removed due to violation of Terms or community guidelines Items gained or lost during gameplay progression Third-party content or services not managed by Vortexium directly Please review content descriptions, compatibility information, and gameplay previews carefully before confirming a purchase. 4. How to Request a Refund To request a refund, go to your Account Settings > Purchase History and select the item in question. Click "Request Refund" and provide detailed information including: Order number Reason for the request Screenshots (if applicable) Our support team will review your submission and respond within 3–5 business days. 5. Refund Method & Processing Time Approved refunds will be issued via the original payment method (e.g. credit card, digital wallet, in-game balance). Depending on your payment provider, processing may take up to 7 business days after approval. In cases involving in-game currency or credit, the amount may be returned directly to your Vortexium wallet for future use. 6. Policy Updates We may revise this Refund Policy from time to time to reflect changes in our services, features, or legal requirements. Major updates will be communicated via the platform or account notifications. Continued use of Vortexium after updates signifies acceptance of the revised policy. At Vortexium, we believe in fairness, clarity, and supporting our community of explorers and gamers. Our goal is to ensure that every purchase enhances your journey — and if something doesn’t go right, we’re here to help make it better.